Refund Policy

Eligible Items

Refunds may be granted for products or services purchased directly from melanitha.live that meet the following criteria:

• Items delivered in damaged or defective condition
• Incorrect items received
• Products that do not match their description
• Services that were not delivered as confirmed

Timeframe for Requests

Refund requests must be submitted within 14 calendar days from the date of delivery or service confirmation. Requests submitted after this period may not be eligible for review.

For subscription-based services, cancellation and refund eligibility may vary depending on billing cycles and must be requested prior to the next billing date.

Refund Procedure

To initiate a refund request, please follow these steps:

1. Email our support team with your order number and reason for request.
2. Provide photographic evidence if the item is damaged or incorrect.
3. Await confirmation and return instructions, if applicable.
4. Once approved, refunds are processed within 7–10 business days.

Conditions

• Items must be unused and in their original packaging.
• Proof of purchase is required for all refund claims.
• Return shipping costs may be deducted unless the return is due to our error.
• MELANITHA reserves the right to deny refunds that do not meet stated criteria.

Non-Refundable Items

• Digital downloads once accessed or downloaded
• Gift cards or promotional vouchers
• Items marked as final sale
• Services fully rendered or completed

Contact Details

For refund inquiries, please contact:

MELANITHA Customer Support
Email: [email protected]
Phone: +1 (800) 458-2391
Address: 240 Evergreen Avenue, Suite 510, Portland, OR 97204, United States

Contact Support